Someone who actually puts some thought into helping e bye Metro. Finally get it filled out and that's when it just kicks me off, so have to start over. Kinda hard to fill in information when nothing works. The agents in chat are very helpful, but dealing with this pos website is just so frustrating I tend to get short with them, even though it's not their fault.anyway finally found the application which works about as well as everything else on the website. They should have a way to simply start a chat with customer service. But like everything else on their garbage website that's not clearly pointed out. Which would be a lot easier if there were a way to simply go to chat. Sorry but when someone has such a thick accent it makes it even harder to navigate their crap website. Where? There is no app, finally had to call and frankly while the customer service agents seem polite it is incredibly hard to even understand them. First under the instructions it says to go to "my account" and fll out the app. But if I have an issue and have to go to the website or use the app, it's the most annoying experience I can imagine.I have tried repeatedly to sign up for the ACP program. How a company who's whole business is based around communication can be such a failure at it is beyond me. My husband and I have been with them for 7 years we moved went to store purchased wifi tower paid $170 for it take it home slow or no service took tower back up there they reset it says it's fine call every other week complaining about no bars and we have to go on our porch to talk on cell phones in winter also go back June pay bill explain our Wi-Fi service Mona looks our address up and says there's not even a tower in our area to support it and they should refund us call metro 4 times will not refund our monies at all so we switched to Spectrum they will not refund our cell phone money or Wi-Fi $ but I been taking pics of our service and screenshot the bars on Wi-Fi so I'll see them in small claims court need all ours back do not go to metro they could care less and customer service is a waste of my vocabulary I'm over it run us our refund and cell phone bill is all current and bills not due till July 25 and they still won't refund although we are with another company thanks metro yall suck
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